SUMMARY

An educated, experienced, and easygoing information technology administration professional. Able to quickly and effectively articulate complex and important decisions affecting mission-critical operations with an emphasis on security. Genuinely, morally, and passionately believes in solving complex technical problems for the greatest possible benefit to people.

EXPERIENCE

Desktop Support Specialist Intermediate, University of Michigan
Ann Arbor, MI – umich.edu – September 2013 – Present
LSA IT Research Support North (RSN) 

IT System Administrator, Nonprofit Enterprise at Work
Ann Arbor, MI — new.org – April 2012 – September 2013
IT support to over 39 orgs / 350 systems / 500 users

Owner, Galileo Computer
Ann Arbor, MI — January 2010 – November 2013
IT Consulting: Repair, Support, Security, Networking, Web Design

CIA Technician, Best Buy Geek Squad
Ann Arbor, MI — geeksquad.com – September 2005 – July 2010
Repair, Support, Service, Sales. Apple Retail Specialist.

IT Technician, Napoleon Community Schools
Napoleon, MI — napoleonschools.org – June 2005 – June 2008
Maintenance, repair, and deployment of computer systems.


VOLUNTEER

Chief Technology Officer (CTO), ClusterBusters, Inc.
clusterbusters.org – January 2013 – Present

Chief Technology Officer (CTO), Student Net Alliance
studentnetalliance.org – June 2014 – Present